Effective on April 1, 2020

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Research Expense Organizer, LLC (“REO”) is the producer and owner of a tax credit calculation service (collectively referred to here as the/our "Solution" or the/our "Services"), which is a web based application that is developed specifically for those intending to apply and/or process with the taxing entity certain tax credits. The term “you” refers to the user or viewer of the Solution, whether a representative of a legal entity or an individual.

REO is committed to protecting your privacy. This Privacy Policy was developed to give you a full understanding of terms and conditions relating to the handling of certain personal information which may be collected by REO.

This Privacy Policy applies to personal information collected on websites, applications or other web-based environments (including mobile applications) provided and hosted by REO for you.

This Privacy Policy pertains only to the personal information that REO collects from you. Personal information is information that identifies a particular individual, such as a person’s first and last name, postal address, e-mail address and phone number.

If you have questions or complaints regarding our privacy policy or practices, please contact us at info@researchexporganizer.com. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at 601-215-5389.

This Privacy Policy applies only to the REO practices regarding personal information which is collected on the Solution that is processed and hosted by REO and NOT to other sites hosted by another third-party. REO has control over who can register for use of various features of the Solution and who can access the personal information posted or maintained on the Solution. You can also add information directly onto the Solution. If you represent an entity, the entity may have its own policies addressing collection, use and sharing of personal information, and you should check with that entity before proceeding to use the Solution.

Information we collect

You may only gain access to the features of the Solution by registering a User ID and password. Additionally, the Solution requires you to input certain information in order for the Solution to perform its purpose. Some of this information may be personal information subject to the Graham-Leach-Bliley Act. See the Personal Information Disclosure Notice for those policies.

Additional information which you provide to us

Additional information may be provided to us in other situations, for example, in connection with a customer support request. The goal of collecting this additional information is to serve you more effectively and efficiently.

 

We may also (now or in the future) maintain and/or present geographic and other similar information via technology or software provided by REO or by third parties who have authorized REO to distribute and/or present this information. We do not at any time collect any personal information through these technologies or software.

As noted below, we may also ask you to provide us with voluntary survey information to help us improve our products and services.

Information collected through technology

As noted below, we may also collect cookies, device information and web beacons in the course of your use of our technology.

Privacy of children; Privacy of students

REO is dedicated to the privacy of children under 13 years of age. We do not market to, process, collect, or entice (by use of contests, games, prizes, or other enticements) from children under 13 years of age. This website is solely for the use of adults; however, it does not contain any information that is inappropriate for anyone under 13 years of age.

How we use information collected

We may use the information we collect from you when you register, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To improve our website in order to better serve you.

• To allow us to better service you in responding to your customer service requests.

• To administer a contest, promotion, survey or other site feature.

• To send periodic emails regarding your services.

 

User account

REO may associate information that we collect through log files or third parties with your user account. The information is provided voluntarily by you during registration. A user account is stored information that gives you access to the website. Your user account can only be accessed and used by you and restricted personnel of REO and its contractors.

Cookies and Web beacons; “do not track” signals

A cookie is a piece of data stored on your computer tied to information about you. The only personal information a cookie can contain is information you supply. REO uses cookies to let us know when a user is signed in.

When you are signed in, services become available.

You can disable cookies in your browser's preferences. If you disable cookies in your browser, you may still use the Solution but certain services and/or features may not function properly. For example, services that require Sign-In will not work if cookies are disabled.

If you enable or send a “do not track” signal or similar mechanism relating to the tracking of browsing activities, we do not have practices or protocols to honor or respond to such request. However, we only collect the types of information otherwise described in the Privacy Policy.

Note that REO may engage with third parties to enable certain functionality or usage analytics, and such third-parties may use cookies, e-tags, beacons and scripts. The use of third-party cookies is not covered by this Privacy Policy because REO does not have access to or control of these cookies.

As true of most Web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

Communications from the site

Service announcements

From time to time, it may be necessary for REO to send out a service-related announcement. For instance, if our service is temporarily suspended for maintenance, we might send you a notification email. Users cannot opt-out of these communications though they can delete their account. These communications are not promotional in nature.

Data retention

When you or REO deletes your account, the information contained in your user account is no longer available except to the extent it is backed-up as described below. We do not retain your data except as necessary to provide the service requested, comply with our legal obligations, resolve disputes and enforce our agreements, all in compliance with applicable laws. We also back-up information in accordance with industry standard practices.

Customer service

As necessary, REO may communicate with you through email, phone or online to provide requested services and in regards to account-related issues.

Sharing of information collected

When required by law

Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on the Solution.

Service providers

From time to time, REO may retain trusted businesses and contractors to provide certain services, which support our provision and hosting of the Solution or otherwise support the operation of the associated online services. We may also contract with trusted third parties to provide complimentary products or services which may be integrated with, linked to (either via a website link or otherwise) or accessible from (such as through single sign on functionality), the Solution.

Businesses and contractors who have access to personal information are required to protect this information in a manner that is consistent with this Privacy Policy, for example, by not using the

information for any purpose other than to carry out the services they are performing for us or to facilitate access to an integrated service offering. We will not disclose your personal information to any third party to the extent prohibited by law or in contravention of the Personal Information Disclosure Notice provided under the Graham-Leach-Bliley Act.

Terms which apply to all personal information collected and processed by REO

Modifications to personal information

There are three ways personal information can be modified:

If your personal information changes, or if you no longer want a user account on the Solution, you may update or delete your personal information in your account.

If you have any other requests related to the modifications or deletion of your personal information, please contact REO. If the request is made to REO, we will look to the entity to the extent the user represents an entity to validate the request and respond accordingly.

Links

The Solution may contain links to other sites. REO is not responsible for the privacy practices of other such sites. This Privacy Policy applies solely to information that we collect.

Surveys and feedback forms

From time to time, REO may request information from you through surveys or feedback forms. Participation is voluntary. Information collected is used for the purposes of improving our product and services and understanding our audience. No personal information collected in this manner will be used or disclosed except in compliance with this Privacy Policy.

Security

REO takes security seriously and employs reasonable security measures and procedures designed to protect your information from unauthorized access and improper use. Only employees, trusted contractors supporting the operation of the Solution, and other third party partners and contractors as generally described in this Privacy Policy have access to personal information. These individuals and entities shall be bound to protect the information appropriately.

REO servers that store personal information are maintained in a physical environment that utilizes industry-standard security measures. Personal information is stored in password-controlled servers with limited access. When you enter any information, we encrypt the transmission of that information using secure socket layer technology (SSL).

All credit card transactions are processed through a gateway provider and are not stored or processed on our servers.

Be aware though that, despite our diligent efforts and implementation of reasonable security measures, no security measures are perfect or impenetrable and no data transmissions over the Internet can be guaranteed to be 100% secure. If you have any questions about the security of the Solution, please email us at info@researchexporganizer.com.

REO Privacy Policy Statement changes

If we change this Privacy Policy, we will post the revised Privacy Policy, with an updated effective date, to the Solution by way of a link to https://www.researchexporganizer.com/privacy When we believe material changes affecting users are made to this Privacy Policy, REO will notify you, and we will also post notice where required (www.REO.com/privacy) so that you are aware of the changes to our Privacy Policy. We encourage you to periodically review this Privacy Policy to stay informed about how we are collecting, using and sharing personal information. This version of the policy is effective as of the latest date indicated in the Change Log, below. Except as otherwise required by law, all changes to this Privacy Policy will be effective when the updated Privacy Policy is posted to the https://www.researchexporganizer.com/privacy page and each user is bound by such changes when he or she uses the Solution after such changes have been posted.

Usage implies consent

By using the Solution, you consent to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use REO services. Similarly, with respect to personal information which you provide voluntarily, please do not submit such information if you do not want REO to collect and maintain it as provided for herein.

Non-personal information

In the event that any information REO collects is, or later becomes, public information that is not required at the time to be maintained as confidential under applicable laws, or to the extent that any information we collect is neither personal in nature nor otherwise required to be maintained as confidential under applicable laws, then REO shall have no responsibility hereunder in connection therewith. As an example, REO may aggregate certain information we maintain with information about other individuals in a manner that does not disclose personal information specific to any individual. As an additional example, REO may remove characteristics that make the individual personally identifiable, thereby de-personalizing the information. In either of these examples, REO shall be free to utilize the information in any way and, unless otherwise required by law, shall not be bound by the terms of this Privacy Policy. As always, REO will comply with all applicable laws and governing regulations in the collection, use and disclosure of information.

Additional limitations

Despite our best efforts, no security measures are perfect or impenetrable. In this regard, we are not responsible for events or conditions beyond our reasonable control to the extent that they relate to or impact the obligations assumed, or commitments made, hereunder. However, in the event of any data breach or other violation of this Privacy Policy caused by factors outside of our reasonable control, we will comply with all applicable laws in this regard, including those requiring notification in the event of certain defined data breaches.

International users

As REO is a U.S.-based company, your personal information will likely be collected and maintained in the United States. If you are visiting from the European Union or other regions with laws governing data collection and use that may be different from U.S. law, then by using this Solution, you consent to your personal information being collected, used and transferred as set forth in this Privacy Policy.

Dispute Resolution, including Jurisdiction, Venue and Choice of Law

By using this Solution, you irrevocably agree that jurisdiction and venue with respect to any action arising from your use of this Solution, including but not limited to claims arising under this Privacy Policy, shall be solely in the Court of Common Pleas of Blair County, Pennsylvania, and you specifically and expressly waive all objections to personal jurisdiction and venue; you also agree that the provisions of this Agreement shall be interpreted in accordance with the laws of the Commonwealth of Pennsylvania without regard to its choice of law provisions.

 

Contact Information

REO takes privacy issues very seriously. If you have any questions, suggestions or concerns regarding this Privacy Policy, please contact us at info@researchexporganizer.com

REO

ATTN: Privacy Officer

227 Jefferson Ave

Tyrone, PA 16686

Phone: 601-215-5389

Email: info@researchexporganizer.com

URL: WWW.REO.COM/PRIVACY